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EF: Education First? Try IF or CL: Inconvenience First or Customer service Last or Convenience Last! We haven't even gone on our tour and we're already having PROBLEMS with EF Tours! In they're grab at our hard earned dollars to put as much in their own pockets as they...
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Anonymous
Beverly

We had a disaster with them over spring break. DO NOT USE THEM. Tell everyone you know.

Anonymous
meriahm

omg i am soo scared i didnt really look up a bunch of reviews on EF because ppl i went to school with went and loved it but now i am booked for one NOV 2017 this year and im r...

1.0
#1024839
Reply to reviews
Like many, we fell for the excitement of travel and cultural experience in sending our daughter on a European educational tour. That was a $750 mistake. First -- the "mandatory" travel insurance is a complete rip off. You or your student need to be dead or dying before...
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1.5
#1012168
Reply to reviews
I signed up for a trip to go to England, France, Switzerland, and Germany. My plans ended up falling through and I couldn't go. I cancelled the trip and I wanted a refund of all of my money. They just told me that the cancellation fee was $500? Why the *** is it so...
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1.0
I liked
  • Idea of it
I didn't like
  • Poor customer service
  • Dishonest company
#1004947
Reply to reviews

Ef Tours Customer Care Review

EF Tours
#1030861
1.0
I sent 2 messages through their website requesting cancellation, sent a letter and then a certified letter. They still have not canceled the trip. It's been 4 months since i first tried to cancel! They take your money quick enough.
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EFT Group Cancellation Policy Review

EF Tours
#770040
1.0
A very dishonest business. Would never deal with them again and strongly recommend against them.
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Ef Tours Tour Review

EF Tours
#747167
Terrible experience after needing to cancel over a year in advance. I understood about the $250 non-refundable fee, but then they've kept another $300 for cancelling. So, i filed a doctors note and insurance claim only to have it denied. They are preying on the education system for extreme monetary gain. Don't book.
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Bad Service Review

EF Tours
#484860
Left stranded for 4 hours with luggage this includes myself and 3 other females. Ef tours blamed us for being in the rit location and that its no big deal. Yet we missed the first day with our group. They wont give us a credit or anything. Highly upset!
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I echo what so many others have said about EF Tours. I specifically asked at the recruitment meeting what the refund policy was. I pointed out that signing a 17 year old up for a trip 14 months in advance there are significantly high odds in this generation of FOMO...
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#981058
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I was told that if I called by the "end of Nov 2016 beginning of Dec 2016 I would get my payment of $1300 refunded less $199 non redfundable deposit and $89 a late fee charge. My husband and I were OK with that. When we called at the end of November the person who...
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I didn't like
  • Cancellation policy
  • Customer service
#973986
Reply to reviews
I registered my son and I to go on a tour in June 2017. Three weeks after enrolling, our circumstances changed so I called to cancel, expecting to pay the $95 cancellation fee x2. I was informed that the cancellation fee would be $550 per person. Rather than lose...
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1.0
I didn't like
  • Cancellation policy
#965761
Reply to reviews
My daughter wanted to go with members of her class on this great trip with EF tours. She signed up October 1 and we had to cancel Oct 14 due to conflicts with my work schedule. however, in the 2 weeks that we were enrolled we had made payments amounted to $800. Per the...
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#942122
Reply to reviews

Sounds just like my tour. Some of the hotels were ghetto, by that I mean dirty, stinky, scary. At least half of the meals were inedible. A big portion of the tour if done from a bus window, drive by quick. The hotels are an hour to two outside of the city. The only...
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Anonymous
Mislead

Update: The company already had my money so they didn't care about me as a future customer. Thier response was basically to say sorry you didn't enjoy our bad service. I've si...

2.4
I liked
  • Tour guide
I didn't like
  • Some hotels on tour
  • Food
  • Lack of safety
#892705
Reply to reviews
My son was scheduled to travel for one week in June 2017 and we paid $95 deposit and $155 for insurance. I called the company to cancel his trip due to safety concerns, and I was told the full amount paid was not refundable. I can see losing the deposit but losing...
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Anonymous
Anonymous

This exact situation just occurred with my family. Both my son and I were scheduled for a tour but had to cancel 3 weeks after registering due to unforeseen circumstances. EF ...

Anonymous
Jenga

I cancelled my daughter's trip and had the same thing happen. I'm out $550 for NOTHING. These people are scumbags.

1.0
#888845
Reply to reviews
My advice is NOT to use this tour company. We had roughly 50 students and adults on this trip. Pros: 1) saw a lot of France Cons: 1) price is way too high for the quality of the hotels/food 2) tour guide was inappropriate - took an adult chaperone in front of a...
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I didn't like
  • Food
  • Some hotels on tour
  • Tour guide
#886824
Reply to reviews